Latest Posts
CFPB Student Loan Complaints Remain Very Low
SLSA Proposals to Ease Borrowers’ Return to Federal Loan Repayment
2020-2021 Board of Directors
CFPB Complaint Data Shows Student Loan Complaints Continue to Decline
SLSA Members Continue to Offer Flexibility on Private Student Loans Due to Pandemic
SLSA Supports CARES Act Relief for All Federal Borrowers
View All Policy Resources
Student Loan Servicing Alliance
The Student Loan Servicing Alliance (SLSA) is the nonprofit trade association that focuses exclusively on student loan servicing issues. Our membership is responsible for servicing over 95% of all federal student loans and the vast majority of private loans, and our membership is a mix of companies, state agencies, non-profits and their service partners. Our servicer members and affiliate members provide the full range of student loan servicing operations, repayment support, customer service, payment processing, and claims processing for tens of millions of federal and private loan borrowers across the country.
SLSA’s work focuses on advocating for federal and state policy that improves loan servicing for all borrowers. We also serve as a forum for developing operational and technical best practices that enhance customer service and loan program administration. Further, we identify obstacles and opportunities within federal and private loan programs that can benefit from our expertise and leadership, and we formulate and support solutions that can achieve simplification and standardization. We also work with other advocacy organizations to support the continuing enhancement and streamlining of student loan servicing laws, regulations, and practices to benefit our customers, borrowers, and improve the value of higher education. In short, SLSA is the leading voice on how student loan servicing can work best to deliver improved success for borrowers and families
While SLSA itself does not service loans or work with borrowers directly, our membership directory can help direct you on how you can contact your servicer so they can work with you to manage your loans and learn about the options that are available to you.
Twitter Feed
#StudentLoanFacts: Companies hired by the federal government to service #studentloans do not own the loans, must honor loan terms set by #Congress & follow regulations, guidance & contractual requirements set by @usedgov. Do you #KnowYourLoan? #HowStudentLoansWork https://t.co/JQBseXhSXg
#Congress: @AEI analysis finds majority of complaints about #StudentLoanServicers are misidentified complaints about federal program design or private loan terms - both outside servicer’s control. Read the AEI Report: https://t.co/pb4HNcYsZb #studentloans #HowStudentLoansWork https://t.co/PR9zH5Map6
What Kind of #StudentLoan Do You Have? Ensure you know what kind of benefits and options are available to you. Contact your #StudentLoanServicer to discuss the options available on your loan. #KnowYourLoan https://t.co/EwmPU8yCl4
#StudentLoanServicers work to support & educate #studentloan borrowers. For ex, @VSAC helps students navigate loan options, provides counselors to advise on postsecondary education & advocates for #CARESAct extensions for those impacted by #COVID-19. #BetterServicingWorks https://t.co/12eko648TV
#StudentLoanFacts: 35% of complaints made about #StudentLoanServicers actually focus on the complexity of #studentloan programs, which are set by Congress or private lenders & cannot be adjusted by loan servicers. Read the Report: https://t.co/pb4HNcYsZb #HowStudentLoansWork https://t.co/Q7YBYupjI1
Do You Know #HowStudentLoansWork? Check out this helpful video that outlines the role #StudentLoanServicers play within the Federal #studentloan process. #KnowYourLoan
https://t.co/mdz6Mw8FKC
Student Loan Servicing Alliance
The Student Loan Servicing Alliance (SLSA) is the nonprofit trade association that focuses exclusively on student loan servicing issues. Our membership is responsible for servicing over 95% of all federal student loans and the vast majority of private loans, and our membership is a mix of companies, state agencies, non-profits and their service partners. Our servicer members and affiliate members provide the full range of student loan servicing operations, repayment support, customer service, payment processing, and claims processing for tens of millions of federal and private loan borrowers across the country.
SLSA’s work focuses on advocating for federal and state policy that improves loan servicing for all borrowers. We also serve as a forum for developing operational and technical best practices that enhance customer service and loan program administration. Further, we identify obstacles and opportunities within federal and private loan programs that can benefit from our expertise and leadership, and we formulate and support solutions that can achieve simplification and standardization. We also work with other advocacy organizations to support the continuing enhancement and streamlining of student loan servicing laws, regulations, and practices to benefit our customers, borrowers, and improve the value of higher education. In short, SLSA is the leading voice on how student loan servicing can work best to deliver improved success for borrowers and families
While SLSA itself does not service loans or work with borrowers directly, our membership directory can help direct you on how you can contact your servicer so they can work with you to manage your loans and learn about the options that are available to you.
Latest Posts
CFPB Student Loan Complaints Remain Very Low
SLSA Proposals to Ease Borrowers’ Return to Federal Loan Repayment
2020-2021 Board of Directors
CFPB Complaint Data Shows Student Loan Complaints Continue to Decline
SLSA Members Continue to Offer Flexibility on Private Student Loans Due to Pandemic
SLSA Supports CARES Act Relief for All Federal Borrowers
View All Policy Resources
Twitter Feed
#StudentLoanFacts: Companies hired by the federal government to service #studentloans do not own the loans, must honor loan terms set by #Congress & follow regulations, guidance & contractual requirements set by @usedgov. Do you #KnowYourLoan? #HowStudentLoansWork https://t.co/JQBseXhSXg
#Congress: @AEI analysis finds majority of complaints about #StudentLoanServicers are misidentified complaints about federal program design or private loan terms - both outside servicer’s control. Read the AEI Report: https://t.co/pb4HNcYsZb #studentloans #HowStudentLoansWork https://t.co/PR9zH5Map6
What Kind of #StudentLoan Do You Have? Ensure you know what kind of benefits and options are available to you. Contact your #StudentLoanServicer to discuss the options available on your loan. #KnowYourLoan https://t.co/EwmPU8yCl4
#StudentLoanServicers work to support & educate #studentloan borrowers. For ex, @VSAC helps students navigate loan options, provides counselors to advise on postsecondary education & advocates for #CARESAct extensions for those impacted by #COVID-19. #BetterServicingWorks https://t.co/12eko648TV
#StudentLoanFacts: 35% of complaints made about #StudentLoanServicers actually focus on the complexity of #studentloan programs, which are set by Congress or private lenders & cannot be adjusted by loan servicers. Read the Report: https://t.co/pb4HNcYsZb #HowStudentLoansWork https://t.co/Q7YBYupjI1
Do You Know #HowStudentLoansWork? Check out this helpful video that outlines the role #StudentLoanServicers play within the Federal #studentloan process. #KnowYourLoan
https://t.co/mdz6Mw8FKC
Student Loan Servicing Alliance
The Student Loan Servicing Alliance (SLSA) is the nonprofit trade association that focuses exclusively on student loan servicing issues. Our membership is responsible for servicing over 95% of all federal student loans and the vast majority of private loans, and our membership is a mix of companies, state agencies, non-profits and their service partners. Our servicer members and affiliate members provide the full range of student loan servicing operations, repayment support, customer service, payment processing, and claims processing for tens of millions of federal and private loan borrowers across the country.
SLSA’s work focuses on advocating for federal and state policy that improves loan servicing for all borrowers. We also serve as a forum for developing operational and technical best practices that enhance customer service and loan program administration. Further, we identify obstacles and opportunities within federal and private loan programs that can benefit from our expertise and leadership, and we formulate and support solutions that can achieve simplification and standardization. We also work with other advocacy organizations to support the continuing enhancement and streamlining of student loan servicing laws, regulations, and practices to benefit our customers, borrowers, and improve the value of higher education. In short, SLSA is the leading voice on how student loan servicing can work best to deliver improved success for borrowers and families
While SLSA itself does not service loans or work with borrowers directly, our membership directory can help direct you on how you can contact your servicer so they can work with you to manage your loans and learn about the options that are available to you.
Latest Posts
CFPB Student Loan Complaints Remain Very Low
SLSA Proposals to Ease Borrowers’ Return to Federal Loan Repayment
2020-2021 Board of Directors
CFPB Complaint Data Shows Student Loan Complaints Continue to Decline
SLSA Members Continue to Offer Flexibility on Private Student Loans Due to Pandemic
SLSA Supports CARES Act Relief for All Federal Borrowers
View All Policy Resources
Twitter Feed
#StudentLoanFacts: Companies hired by the federal government to service #studentloans do not own the loans, must honor loan terms set by #Congress & follow regulations, guidance & contractual requirements set by @usedgov. Do you #KnowYourLoan? #HowStudentLoansWork https://t.co/JQBseXhSXg
#Congress: @AEI analysis finds majority of complaints about #StudentLoanServicers are misidentified complaints about federal program design or private loan terms - both outside servicer’s control. Read the AEI Report: https://t.co/pb4HNcYsZb #studentloans #HowStudentLoansWork https://t.co/PR9zH5Map6
What Kind of #StudentLoan Do You Have? Ensure you know what kind of benefits and options are available to you. Contact your #StudentLoanServicer to discuss the options available on your loan. #KnowYourLoan https://t.co/EwmPU8yCl4
#StudentLoanServicers work to support & educate #studentloan borrowers. For ex, @VSAC helps students navigate loan options, provides counselors to advise on postsecondary education & advocates for #CARESAct extensions for those impacted by #COVID-19. #BetterServicingWorks https://t.co/12eko648TV
#StudentLoanFacts: 35% of complaints made about #StudentLoanServicers actually focus on the complexity of #studentloan programs, which are set by Congress or private lenders & cannot be adjusted by loan servicers. Read the Report: https://t.co/pb4HNcYsZb #HowStudentLoansWork https://t.co/Q7YBYupjI1
Do You Know #HowStudentLoansWork? Check out this helpful video that outlines the role #StudentLoanServicers play within the Federal #studentloan process. #KnowYourLoan
https://t.co/mdz6Mw8FKC
Student Loan Servicing Alliance
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Suite 1200
Washington, DC 20036
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