Student Loan Servicing Alliance

 

The Student Loan Servicing Alliance (SLSA) is the nonprofit trade association that focuses exclusively on student loan servicing issues. Our membership is responsible for servicing over 95% of all federal student loans and the vast majority of private loans, and our membership is a mix of companies, state agencies, non-profits and their service partners.  Our servicer members and affiliate members provide the full range of student loan servicing operations, repayment support, customer service, payment processing, and claims processing for tens of millions of federal and private loan borrowers across the country.

SLSA’s work focuses on advocating for federal and state policy that improves loan servicing for all borrowers.  We also serve as a forum for developing operational and technical best practices that enhance customer service and loan program administration. Further, we identify obstacles and opportunities within federal and private loan programs that can benefit from our expertise and leadership, and we formulate and support solutions that can achieve simplification and standardization. We also work with other advocacy organizations to support the continuing enhancement and streamlining of student loan servicing laws, regulations, and practices to benefit our customers, borrowers, and improve the value of higher education.  In short, SLSA is the leading voice on how student loan servicing can work best to deliver improved success for borrowers and families

While SLSA itself does not service loans or work with borrowers directly, our membership directory can help direct you on how you can contact your servicer so they can work with you to manage your loans and learn about the options that are available to you.

Twitter Feed

 

4 days ago
“We don’t need to think about this restart as this binary [where] it’s all on or all off. We need to be looking at…how do we target relief to those people who continue to need it.” - Scott Buchanan, @SLSAorg #BPClive
2 weeks ago
#StudentLoan Borrowers: @CFPB & @FTC warn “debt relief” companies are targeting those with #studentloans. These companies may cost you thousands & drive you further into debt. Learn how to spot a student loan scam and report it to https://t.co/TB89liukFZ. https://t.co/TroVJIeUkG SLSAorg photo
3 weeks ago
#Congress: @CFPB report reaffirms consumer #studentloan complaints (before validated) are low & declining - just 1% of the 542k consumer financial complaints in 2020 - even as servicers support 45 million borrowers. Read more here: https://t.co/nc9eOqcVKy #BetterServicingWorks
3 weeks ago
Want to better understand how federal #studentloans work? Check out this helpful video that outlines the role #StudentLoanServicers play to help support borrowers within the Federal #studentloan process. https://t.co/EujxDFJrT1
#KnowYourLoan #StudentLoanServicersSupportYou
3 weeks ago
In 2020, consumers lodged more than 542,300 complaints with @CFPB - Only 1% pertained to federal or private #studentloans demonstrating #StudentLoanServicers expanded support made a positive difference to borrowers during the pandemic. #BetterServicingWorks https://t.co/nGIFFFTn5F SLSAorg photo
3 weeks ago
Can you spot a #studentloan SCAM? Check out this helpful article detailing the signs to look for, the 5 most common types of student loan scams & how to report a scam to @FTC. Learn more here: https://t.co/P0TKIZJCup #AvoidStudentLoanScams #KnowYourLoan https://t.co/1Sni6s79S8 SLSAorg photo

Student Loan Servicing Alliance

 

The Student Loan Servicing Alliance (SLSA) is the nonprofit trade association that focuses exclusively on student loan servicing issues. Our membership is responsible for servicing over 95% of all federal student loans and the vast majority of private loans, and our membership is a mix of companies, state agencies, non-profits and their service partners.  Our servicer members and affiliate members provide the full range of student loan servicing operations, repayment support, customer service, payment processing, and claims processing for tens of millions of federal and private loan borrowers across the country.

SLSA’s work focuses on advocating for federal and state policy that improves loan servicing for all borrowers.  We also serve as a forum for developing operational and technical best practices that enhance customer service and loan program administration. Further, we identify obstacles and opportunities within federal and private loan programs that can benefit from our expertise and leadership, and we formulate and support solutions that can achieve simplification and standardization. We also work with other advocacy organizations to support the continuing enhancement and streamlining of student loan servicing laws, regulations, and practices to benefit our customers, borrowers, and improve the value of higher education.  In short, SLSA is the leading voice on how student loan servicing can work best to deliver improved success for borrowers and families

While SLSA itself does not service loans or work with borrowers directly, our membership directory can help direct you on how you can contact your servicer so they can work with you to manage your loans and learn about the options that are available to you.

Twitter Feed

4 days ago
“We don’t need to think about this restart as this binary [where] it’s all on or all off. We need to be looking at…how do we target relief to those people who continue to need it.” - Scott Buchanan, @SLSAorg #BPClive
2 weeks ago
#StudentLoan Borrowers: @CFPB & @FTC warn “debt relief” companies are targeting those with #studentloans. These companies may cost you thousands & drive you further into debt. Learn how to spot a student loan scam and report it to https://t.co/TB89liukFZ. https://t.co/TroVJIeUkG SLSAorg photo
3 weeks ago
#Congress: @CFPB report reaffirms consumer #studentloan complaints (before validated) are low & declining - just 1% of the 542k consumer financial complaints in 2020 - even as servicers support 45 million borrowers. Read more here: https://t.co/nc9eOqcVKy #BetterServicingWorks
3 weeks ago
Want to better understand how federal #studentloans work? Check out this helpful video that outlines the role #StudentLoanServicers play to help support borrowers within the Federal #studentloan process. https://t.co/EujxDFJrT1
#KnowYourLoan #StudentLoanServicersSupportYou
3 weeks ago
In 2020, consumers lodged more than 542,300 complaints with @CFPB - Only 1% pertained to federal or private #studentloans demonstrating #StudentLoanServicers expanded support made a positive difference to borrowers during the pandemic. #BetterServicingWorks https://t.co/nGIFFFTn5F SLSAorg photo
3 weeks ago
Can you spot a #studentloan SCAM? Check out this helpful article detailing the signs to look for, the 5 most common types of student loan scams & how to report a scam to @FTC. Learn more here: https://t.co/P0TKIZJCup #AvoidStudentLoanScams #KnowYourLoan https://t.co/1Sni6s79S8 SLSAorg photo

Student Loan Servicing Alliance

 

The Student Loan Servicing Alliance (SLSA) is the nonprofit trade association that focuses exclusively on student loan servicing issues. Our membership is responsible for servicing over 95% of all federal student loans and the vast majority of private loans, and our membership is a mix of companies, state agencies, non-profits and their service partners.  Our servicer members and affiliate members provide the full range of student loan servicing operations, repayment support, customer service, payment processing, and claims processing for tens of millions of federal and private loan borrowers across the country.

SLSA’s work focuses on advocating for federal and state policy that improves loan servicing for all borrowers.  We also serve as a forum for developing operational and technical best practices that enhance customer service and loan program administration. Further, we identify obstacles and opportunities within federal and private loan programs that can benefit from our expertise and leadership, and we formulate and support solutions that can achieve simplification and standardization. We also work with other advocacy organizations to support the continuing enhancement and streamlining of student loan servicing laws, regulations, and practices to benefit our customers, borrowers, and improve the value of higher education.  In short, SLSA is the leading voice on how student loan servicing can work best to deliver improved success for borrowers and families

While SLSA itself does not service loans or work with borrowers directly, our membership directory can help direct you on how you can contact your servicer so they can work with you to manage your loans and learn about the options that are available to you.

Twitter Feed

4 days ago
“We don’t need to think about this restart as this binary [where] it’s all on or all off. We need to be looking at…how do we target relief to those people who continue to need it.” - Scott Buchanan, @SLSAorg #BPClive
2 weeks ago
#StudentLoan Borrowers: @CFPB & @FTC warn “debt relief” companies are targeting those with #studentloans. These companies may cost you thousands & drive you further into debt. Learn how to spot a student loan scam and report it to https://t.co/TB89liukFZ. https://t.co/TroVJIeUkG SLSAorg photo
3 weeks ago
#Congress: @CFPB report reaffirms consumer #studentloan complaints (before validated) are low & declining - just 1% of the 542k consumer financial complaints in 2020 - even as servicers support 45 million borrowers. Read more here: https://t.co/nc9eOqcVKy #BetterServicingWorks
3 weeks ago
Want to better understand how federal #studentloans work? Check out this helpful video that outlines the role #StudentLoanServicers play to help support borrowers within the Federal #studentloan process. https://t.co/EujxDFJrT1
#KnowYourLoan #StudentLoanServicersSupportYou
3 weeks ago
In 2020, consumers lodged more than 542,300 complaints with @CFPB - Only 1% pertained to federal or private #studentloans demonstrating #StudentLoanServicers expanded support made a positive difference to borrowers during the pandemic. #BetterServicingWorks https://t.co/nGIFFFTn5F SLSAorg photo
3 weeks ago
Can you spot a #studentloan SCAM? Check out this helpful article detailing the signs to look for, the 5 most common types of student loan scams & how to report a scam to @FTC. Learn more here: https://t.co/P0TKIZJCup #AvoidStudentLoanScams #KnowYourLoan https://t.co/1Sni6s79S8 SLSAorg photo

Student Loan Servicing Alliance

1100 Connecticut Avenue NW
Suite 1200
Washington, DC 20036

(202) 955-6055
info@slsa.net
https://slsa.net/

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