Welcome to the Student Loan Servicing Alliance website!

The Student Loan Servicing Alliance (SLSA) is a non-profit, membership organization of student loan servicers and software providers in the Federal Family Education Loan Program (FFELP) and Federal Direct Loan Program (FDLP). SLSA has approximately 30 members, and together we service more than 90 percent of all outstanding student loans. Our members provide the full range of federal loan servicing operations, conversion from in-school status to repayment, customer service, payment processing, collections, and claims processing. Many of our servicers also service Private Education Loans.

SLSA’s main focus is on operational and technical issues that impact customer service and program administration. We identify obstacles and opportunities within the loan programs that can benefit from our expertise and leadership, and we formulate solutions that achieve simplification and standardization. SLSA develops industry positions and promotes best practices, helping its members provide the highest level of quality customer service. We also work with other organizations to support the continuing enhancement and streamlining of the student loan programs.

Parents, Students, & Borrower Information

Federal Student Loans are the number one source of post-secondary education financing in America. If you are a parent or student beginning your search for a student loan, it is important to know what type of Federal Student Aid your school offers. For loans, most schools offer the Federal Direct Loan Program (FDLP). In the Direct Loan Program, your loan funds come directly from the Federal Government and are serviced by one of several student loan servicers. If you borrowed a Federal Loan before 2010, your funds may have come as a Federal Stafford Loan from your choice of participating lenders in the Federal Family Education Loan Program (FFELP). If you have a Federal Student Loan, and you know who your servicer is, use our directory to find information about how to contact them.

Private Education Loans (also known as supplemental or alternative student loans) are also used by some students and parents to pay for college. There are several types of Private Education Loan providers, including states, banks, credit unions, and other for-profit and not-for-profit lenders. Many SLSA members service Private Education Loans, as well as Federal Student Loans.  If you have a Private Education Loan, and you know who your servicer is, use our directory to find information about how to contact them.

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