In general, SLSA does not collect, store, use or disclose personally identifying information about users browsing our website. SLSA may collect and use personally identifying information from a user, but only when such information is voluntarily submitted by the user, through e-mail and/or online contact forms, along with a request for information from SLSA or a request for a referral to a third party.
This site contains links to other sites. SLSA is not responsible for the privacy practices or the content of such third party websites. We encourage you to read the privacy statement of these linked websites, because their privacy practices may differ from ours.
SLSA may collect any or all of the following three types of information: (a) traffic or clickstream data, (b) cookies, or (c) contact information or other personally identifying information. Explanations of the collection and use of each type of data and its use is described below.
(a) Traffic or Clickstream Data. Data about traffic and usage is not personally identifiable, and is not supplemented or combined with personally identifying or identifiable information. SLSA may share information it collects with certain selected third parties, but only in aggregated, anonymous form. The data is generally used for completion and support of the current activity, website and system administration, and research and development.
(b) Cookies. SLSA may collect cookies for research and development and one-time tailoring.
(c) Contact and Account Information. SLSA collects your name, email address, and other contact information only when you submit to be referred to a third party, submit comments, or request information. Contact information collected, apart from your request to be referred to a third party, is used only to respond to those comments and/or requests. This information is not stored or used in connection with traffic or clickstream data and is provided to a third party only as necessary to respond to the comment and/or request.
SLSA assures that it has appropriate security measures in place in its physical facilities and with its web host to protect against the loss, misuse, or alteration of information that has been collected from the website.
The Student Loan Servicing Alliance is a non-profit group of experts and organizations who advocate for resolution of student loan servicing issues, implementation of best practices, and reduced complexity for our customers to make informed decisions. We work for our members and advocate on their behalf.