CFPB complaint data for the past several years has shown continued student loan industry success as complaints by borrowers have decreased by more than 30% in each of the last two quarters from what was already a low number relative to the market size. And this took place while complaints in other industries increased by more than 30%. This new CFPB data shows that – contrary to some false narratives – servicers, lenders and others have continued to drive real and measurable performance improvement, both before and during the pandemic. We’ll continue to work to provide our borrowers the tools and resources they need.
View All Policy Resources